Hello. I'm attempting to run the installation for a printer within the USGCB standards, also within a government network with policies and restrictions in place.
On our Windows XP machines, this printer installs fine. On our Win7 machines, it does not. I right click, run as admin, and the program executes (procmon verifies this) but we don't end up with a printer in the printers control panel. The vendor is at a loss, as it works fine on other Win7 images. I am at a loss, after attempting tons of troubleshooting methods and not being able to even determine the root cause of the blocked installation.
Troubleshooting attempted: During installation, all logs, event monitor output, process monitor output, etc seem to indicate that the printer should be installing, however, the proper registry entries and files are not being created. There are no errors that pop up. We've had several IT and Security professionals, as well as ImageNow and PeerNet technicians review to no avail. We have dropped the machine from the GPO restrictions, verified valid certificates, and added administrator rights to the accounts, folders, and files, disabled UAC, DEP, and antivirus, and something is still blocking file creation, however, we can't find any indication of what might be doing the blocking. Other programs can write to the output folders (cutepdf installation is successful). I am running as Admin.
Any tips, pointers, suggestions, or ways of identifying exactly what is blocking the installation would be greatly appreciated. I left out hundreds of pages of back and forth between me and other troubleshooters, so there's sure to be some things I know I have done and left out. Honestly, what I really need, is just to know WHICH setting (if it is a GPO setting, or if it's something else) that is blocking the installation, so that we can setup an exception or decide what our path will be. Thanks.