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User unable to change password - Active Directory Group Policy

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Hi all,

I've seen this issue come up, but no answers seem to be applicable.

When a user tries to change their password using control-alt-delete -> change password, they're getting a "Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain." We've even tried extremely long complex strings as tests, which also generates the error message.

In AD U&C, I can force the account password to be changed on next logon, which works successfully. 

The applicable security setting is applied at the domain level in the Default Domain Policy GPO.  When I view the RSOP on one of the workstations, I can see the settings below (which are consistent with the GPO):

Enforce Password History: 2 passwords remembered

Maximum Age: 120 days

Minimum password age: 0 days

Minimum Length: 6 characters

Password must meet complexity requirements: disabled

Store passwords using reversible encryption: disabled

I've run a dcdiag against our DC's. They pass all tests. Any suggestions on why this problem might be occurring, or how to rememdy it?

Thanks!


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