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Help please hackers have lock'd my user's account,or should i say that once i use the accounts my sceen go black.

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Hackers have caused me a major problem,when i use one of my user accounts my sceen go black;the funny thing about this is that i still have access to my user guest account.there are some programs i can download to help me out but i can use them because i don't have admin. control.Is there a way that i can get admin.control through my guest account?

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